Foot Locker Reviews – Trustpilot
I will never order from them again
I will never order from them again! We ordered some trainers which were too big, so, went to the local Bristol store who said that they would exchange them for a smaller size. However, the smaller size was not in stock, therefore the assistant ordered the smaller size and arranged for them to be sent by post. However, when they arrived the size was too big again. We returned them via UPS post as instructed on the delivery note. I never received a refund. I have emailed and they told me to go to the store! I go to the store who tell me to ask Foot locker online as the original payment was paypal. I have proof of the returns, Foot locker have emailed to say that they have received the returns but say I need to go to the Store for the are now ignoring my polite emails. I WILL NEVER order from them again. I am not one for bad mouthing on social media but i will do to ensure that my friends, family and colleagues don’t lose money like i sically it’s theft! I have proof of returns, proof they were received by Foot locker. But no refund! Theft. I wish I had seen the reviews before I made a purchase.
You may have experienced an issue while…
You may have experienced an issue while trying to check out your order. We are currently upgrading our systems and are aware there may be some temporary issues while we are going through these changes
Not a happy experience…
I ordered a pair of trainers online and on checkout, the website crashed. There was no evidence of my order, although my money had been taken. I managed to eventually speak to someone on Live Chat – after navigating the Chat Bot! – who confirmed my order had gone through and I’d receive an email when dispatched. No email! Received my trainers today but not in the size I ordered. Can’t get through to anyone in customer services. Now have to return and wait for a refund which will take who knows how long!! Won’t be using again.
My fiancé ordered a pair of Nike trainers for me on line. Got a email to say will be delivered the next day. Don’t turn up. So she emailed them. 3 days later got back to her saying there’s been a problem with the order but it’s now sorted out. 2 hours later got a email to say being delivered 2 days time. When they turned up. There was pen marks on the trainers. No tissue paper in the shoes as you would always find. Tissue paper around the shoe was just on the bottom of the box. Plus there was a sale price label in them. So no way they come from the warehouse. Come from a shop and had also been on someone feet. Emailed them again with pictures and up till now had no reply. Will not be buying from footlocker again. And trust me 90% of my trainers come from them.
Air Force 1s
Ordered a pair of Air Force 1’s yesterday and received the next day! with there free 2-6 working day happy with my purchase. Delivered by DHL:)
pile of s***
pile of s***, on the site for product release size selected hit add to cart and website messed up yet again!!! took ages to come back and now item out of stock!! absolute b*******
Dont give them a chance
I made an order and want to cancel it and used the chatbot as they say in their website. The chat did not work and I was promised to be contacted by an 6 hours I contact them again, while I write with an agent (Sohail) my order is sent away. They can no longer cancel the order. They admitted that their chatbot was a problem, now I have to wait 4 weeks to get my money back.
Very poor but ok once you get to speak to someone
Bought some trainers. No confirmation provided but money taken. The customer care is just a frustrating bot. No helpManaged to luckily get through to Sonia who did help but still, not a great buying experience as they system seems really unreliable. But least Sonia helped
DONT SEND CONFIRMATION EMAIL
I place a £99. 99 order they take my MONEY but dont send me no confirmation email or nothing ive tried everyday possible to get in contact with a real person with footlocker and its impossible and this is not the 1st time I have had had problems ordering from footlocker. So I have no idea if my order is coming or not? were it is? will I get a refund soon if it ain’t coming? when is it expected to come? tracking information? I have none of this information they are definitely a joke you wouldn’t think a company as big as footlocker would be able to get away with basically scaming people left and right its just not right and is completely unacceptable I will surely not be using this service every again as it has really messed me up & inconvenienced me this time!
If I could rate footlocker with 0 stars…
If I could rate footlocker with 0 stars I would!! 2 pairs of faulty shoes sent to me, obviously no quality control at all. Returned both pairs and have yet to receive a refund; 25 days later. Absolutely shocking service. I would never order from this company again!!! I thought footlocker was a reputable company, if only I’d have read the reviews before ordering.
Footlocker is the worst!
I place my order with footlocker on Thursday 23rd September. I still have not received any confirmation email or receipt for the item I purchased. I subsequently received an email confirming that DHL UK will be delivering my item on Friday 24th September between 17. 03-18. 03. I waited for my parcel to arrive. My parcel has still not been delivered, I have contacted DHL UK via email, tweet, I have also called them. All I get is a barrage of excuses: the driver cannot be located, the depot is not answering their phones. I have raised the matter with footlocker and their response is “they have raised the matter with logistics”. I have paid for the item, and no one can tell me where or when my parcel will be delivered. I am just being passed from pillar to post. I will never place another order with footlocker and I will make sure non of my family members places order with has been nothing but a nightmare You are quick to collect my money, but offer me no help when my parcel is missing. All I want is either replace my missing item, or refund my the trainers that I ordered in stock or was it a scam to collect my money?
Over two hundred for dodgy shoes with…
Over two hundred for dodgy shoes with marks, dents and imperfections. Would never buy from them again. Returned the item and it took over two months and multiple times requesting an update to have my money refunded. So bad.
Footlocker is a scam merchant-They have…
Footlocker is a scam merchant-They have been sending me emails of trainers on sale that are not in stock to try and entice you to their site. When you try and add it to your cart, a “something went wrong message pops up” you don’t have the trainers in stock so stop pretending you do!!!??
The worst firm I have ever dealt with
The worst firm I have ever dealt with, takes your money even when they don’t have trainers in stock, they never confirm email. Never ever use this poorly run inconsiderate firm.
Ordered a pair of Nike Air Huaraches…
Ordered a pair of Nike Air Huaraches for my son. Shoes showed up fine, he tried them on, wore them INSIDE for less than an hour to try them out – didn’t like the fit. I filed all the appropriate return paperwork, etc. and sent them back. A week later the box showed back up at my house – nearly destroyed, as was the shoe box inside – containing the shoes that were returned. In the box was a letter stating “Item is used and not restockable” – the shoes don’t have one spec of dirt or wear on them. The only reason they get 1 Star is because they don’t have a ZERO Star rating available. Place is a joke.
A Hopeless company
A Hopeless company who when they ask you for feedback and they dont like it they tell you they wont publish it. Ordered 3 pairs of trainers they dont send a pair and you have to chase them to get the ainers were sent out in a plastic bag so boxes were bought from them since and doubt i will use them again.
Lol Waited 40 Minutes In Line For NOTHING
Lol Waited 40 Minutes In Line For Some Shoes Just To Be Told They’re Sold Out, They Gotta Arrange This More Better, It’s Unfair To Those Who Are There On A First Come First Serve Basis Instead Of Those Who Are Pampered With “Reservations”
Shipment: 31515280375727 Haven’t received my order. I want my parcel can’t collect because haven’t been given an access code to lockers. I am disgusted with this pathetic level of service between yourselves and DHL.
No confirmation email, goods missing, customer service was rude.
Alike to everyone else here – no verification email, took payment immediately, some goods never arrived and shocking customer spammed by UPS, DHL with 15 emails about dispatch (I only ordered 3 items). 1 of the items never arrived, customer service never apologized, there’s no number of ring – just someone acting like it’s not their problem. Had to re-order my shoes from Amazon, and still waiting on my refund. From now on I’d pay the extra few quid for less of a headache.
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What’s your policy on refunds? – Foot Locker
Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.
If you need assistance, you can bring your PayPal order to a nearby store and a store associate can assist you in mailing back your order. Your refund will be processed when your order is received by our warehouse at which point you will receive a PayPal credit.
A $6. 99 Return Shipping fee will be deducted from your refund.
Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 45 days, we will also include the standard shipping charges in your refund.
If you have your original receipt, you may exchange or refund to your original form of payment.
If you have a gift receipt, you may exchange or get store credit only.
For in-store purchases, if you don’t have your receipt, you’ll be able to exchange or receive store credit only at the current price. This requires store manager approval and items must be unworn and unwashed.
Foot Locker – Wikipedia
Foot Locker, 1988–present logoA Foot Locker store in a mallFormerlyWoolworth Co. (1988–1997)Venator Group (1997–2001)TypePublicTraded asNYSE: FLS&P 400 componentIndustryClothingPredecessorF. W. Woolworth CompanyFoundedSeptember 12, 1974; 47 years ago (as Foot Locker)City of Industry, California, U. S. 1988 (as Woolworth Corporation)New York City, New York, undersF. Woolworth and Santiago LopezHeadquarters330 West 34th Street, New York City, New York, U. of locations3, 129 storesArea servedWorldwideKey peopleRichard A. Johnson(Chairman, President, & CEO)BrandsFoot LockerKids Foot LockerLady Foot LockerFootactionRunner’s PointSidestepChamps SportsEastbayRevenue US$8. 0 billion (2020)Operating income US$659 million (2020)Net income US$491 million (2020)Total assets US$6. 6 billion (2020)Total equity US$2. 519 billion (2017)Number of employees32, 175 (2017)
Foot Locker Retail, Inc. is an American sportswear and footwear retailer, with its headquarters in Midtown Manhattan, New York City,  and operating in 28 countries.
Although established in 1974, and founded as a separate company in 1988, Foot Locker’s roots date to 1879, as it is a successor corporation to the F. Woolworth Company (“Woolworth’s”), as many of its freestanding stores were originally Kinney Shoes and Woolworth’s locations. The company operates the eponymous “Foot Locker” chain of athletic footwear retail outlets (along with “Kids Foot Locker” and “Lady Foot Locker” stores), and other athletic-based divisions including Champs Sports, Footaction USA, House of Hoops, and Eastbay/, which owns the rights to Final-Score. The company is also famous for its employees’ uniforms at its flagship Foot Locker chain, resembling those of referees.
According to the company’s filings with the SEC, as of January 28, 2017, Foot Locker, Inc. had 3, 363 primarily mall-based stores in the United States, Canada, Europe, and Asia. Nearly 70% of its products are from Nike. 
In 1963, the F. Woolworth Company purchased the Kinney Shoe Corporation and operated it as a subsidiary. In the 1960s, Kinney branched into specialty shoe stores, including Stylco in 1967, Susie Casuals in 1968, and Foot Locker on September 12, 1974. The first Foot Locker opened in the Puente Hills Mall in City of Industry, California, and still is open today.  Woolworth also diversified its portfolio of specialty stores in the 1980s, including Afterthoughts, Northern Reflections, Rx Place, and Champs Sports. By 1989, the company was pursuing an aggressive strategy of multiple specialty store formats targeted at enclosed shopping malls. The idea was that if a particular concept failed at a given mall, the company could quickly replace it with a different concept. The company aimed for 10 stores in each of the country’s major shopping malls, but this never came to pass as Woolworth never developed that many successful specialty store formats.
In 1988, the F. Woolworth Company incorporated a separate company called the Woolworth Corporation in the state of New York. The Woolworth Corporation was responsible for the operations of the Foot Locker stores, among the other specialty chains operated by Woolworth’s. One of its first moves was the acquisition of Champs Sports and to rename itself the Woolworth Athletic Group.
During the 1980s and 1990s, the F. Woolworth Company’s flagship department store chain fell into decline, ultimately culminating in the closure of the last stores operating under the name of Woolworth’s in the United States in 1997. Deciding to continue aggressive expansion into the athletic business in the following years, the company acquired Eastbay in 1997, which was the largest athletic catalog retailer in the United States, as well as subsequent purchases of regional storefront retailers Sporting Goods (purchased in 1997) and The Athletic Fitters (purchased in 1998). After 1997, Wal-Mart replaced Woolworth in the Dow Jones average. The Woolworth Corporation remained the parent company of Foot Locker, and in 1998 it changed its name to “Venator Group, Inc. ” By the 1990s, Foot Locker was responsible for more than 70 percent of Kinney Shoe Corp. sales, while traditional shoe retailer Kinney was in decline. Venator announced the shuttering of the remaining Kinney Shoe and Footquarters stores on September 16, 1998. 
On February 12, 1999, a federal jury in Austin awarded $341, 000 to a former Foot Locker shoe store manager who said the company systematically discriminated against its African American employees by offering more opportunities for promotions to white managers. 
As the “Foot Locker” brand had become the Woolworth/Venator company’s top performing line, on November 2, 2001 Venator changed its name to Foot Locker, Inc.  On November 19, 2004, Foot Locker announced that its quarterly profit rose 19 percent, helped by stronger sales. 
In 2004, Foot Locker acquired the Footaction USA brand and approximately 350 stores from Footstar for $350 million.  On April 14, 2004, Foot Locker Inc. announced that it agreed to buy about 350 Footaction stores from bankrupt Footstar Inc. for $160 million to expand in urban areas. 
On January 10, 2005, the company announced that Nick Grayston was promoted to President and Chief Executive Officer of its
Foot Locker U. division, succeeding Tim Finn who retired from the company. 
In 2007, Foot Locker joined with schoolPAX to launch the Foot Locker School Rewards Program,  designed to provide charitable donations to schools who sign up and shop at Foot Locker with a custom-coded keytag or school code.
Foot Locker purchased CCS, a skateboarding equipment retailer, from Alloy for $103 Million in cash. 
In 2011, Foot Locker joined for the Foot Locker Scholar Athletes program, which honors high school athletes for demonstrating academic excellence as well as flexing their hearts on their sports team and in their communities.
On June 26, 2012, Foot Locker celebrated the 100th anniversary of the first stock offering made by its predecessor, the F. Woolworth Company, on the New York Stock Exchange by ringing the Closing Bell for the trading day.
In 2013, the company acquired the German retailer Runners Point Group. 
After not meeting corporate expectations, Foot Locker planned to close its CCS unit but instead sold it to Daddies Board Shop in 2014. 
Foot Locker has steadily risen in Fortune 500 rank, from 446 in 2011 to 363 in 2018.  Foot Locker has recorded a record turnover of 7. 151 billion dollars at the end of the fiscal year. 
In 2019, Foot Locker invested in companies like GOAT, an online resale marketplace for sneakers.  In 2021, Foot Locker acquired Los Angeles-based athletic retailer WSS and Tokyo-based Atmos. 
^ “Foot Locker revenue Company Profile”. Craft. Retrieved March 30, 2020.
^ a b c d “Ralph Lauren Corporation 2017 Annual Report (Form 10-K)”. U. Securities and Exchange Commission. March 2018.
^ “Foot Locker”. Fortune. Retrieved December 18, 2018.
^ “Foot Locker, Inc. ” Foot Locker. Retrieved on January 22, 2010.
^ Bain, Marc (August 18, 2017). “Foot Locker has a Nike problem”. Quartz (publication). Retrieved August 18, 2017.
^ “The Evolution of Foot Locker Stores Over 40 Years”. Sole Collector.
^ “Foot Locker loses race bias suit; African American says he was given”.
^ Venator Group, Inc. Announces Name Change to Foot Locker, Inc., Retail Operations and Construction, November 2, 2001
^ “Foot Locker Profit Up”.
^ Scardino, Emily. Foot Locker acquires Footaction Stores to step up growth, DSN Retailing Today, May 3, 2004
^ “Foot Locker to buy about 350 stores”.
^ “FOOT LOCKER, INC. ANNOUNCES DIVISIONAL MANAGEMENT CHANGES”. [permanent dead link]
^ “School Pax Escola de Negócios”. School Pax Escola de Negócios.
^ “Foot Locker School Rewards”. Archived from the original on April 22, 2009.
^ a b Stacy Cowley (September 17, 2015). “Picking Up CCS Where Foot Locker Left Off”. NYT.
^ 4-traders. “Foot Locker, Inc. : Completes Acquisition of Runners Point Group”. 4-Traders. Retrieved August 12, 2013.
^ Brett Krasnove (May 9, 2014). “Fortune 500 – Fortune”. Fortune.
^ “Foot Locker, Inc”. Fortune.
^ Gonzalez-Rodriguez, Angela (March 9, 2015). “Foot Locker, a foot ahead market expectations”. FashionUnited. Retrieved June 11, 2015.
^ Elven, Marjorie van (February 7, 2019). “Foot Locker invests 100 million US dollars in Goat Group”. Retrieved August 21, 2020.
^ “Foot Locker to Buy Two Retailers for $1. 1 Billion”. Reuters. ISSN 0099-9660. Retrieved August 10, 2021.
History of Kinney Shoes
Business data for Foot Locker: Google FinanceYahoo! FinanceSEC filings
Frequently Asked Questions about footlocker scam
Can you get your money back at Foot Locker?
If you have your original receipt, you may exchange or refund to your original form of payment. If you have a gift receipt, you may exchange or get store credit only. For in-store purchases, if you don’t have your receipt, you’ll be able to exchange or receive store credit only at the current price.
Does Foot Locker exist?
The company operates the eponymous “Foot Locker” chain of athletic footwear retail outlets (along with “Kids Foot Locker” and “Lady Foot Locker” stores), and other athletic-based divisions including Champs Sports, Footaction USA, House of Hoops, and Eastbay/Footlocker.com, which owns the rights to Final-Score.
Who does Foot Locker ship through?
Orders with only a PO Box in the shipping address can only be sent via USPS and may take up to 12 business days for delivery. If you do not have a physical street address, please contact our Customer Service Department for assistance.