7 Common Amazon Prime Video Problems & Fixes – Gotta Be …
This guide will show you how to fix common Amazon Prime video problems to get back to watching shows or movies. If you are left wondering, “Is Amazon Prime Video down? ” we’ll show you where to check and what to do if the problem is on your device or network. We also have a quick fix for Amazon Prime Video error 7031.
We’re seeing occasional upticks in Amazon Prime Video errors as more viewers use the service to watch during the day and especially in the evening. Amazon Prime Video, also known by some users as Amazon Instant Video, is a streaming service that is free with Amazon Prime. There are thousands of free shows and movies to stream, but Amazon does charge to buy or rent some movies and shows.
You can watch movies, TV shows, and original series on Amazon Prime Video free of charge. There are apps for the iPhone, iPad, Apple TV, Android, PS4, Xbox One, smart TVs, and other devices.
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Customers can run into Amazon Prime Video streaming problems, connection problems and may see Amazon Prime Video error codes while trying to use the service. You’ll see complaints from users that the Amazon Prime Video service will disconnect or that there is an error saying, “Unavailable, try again later. ”
How to fix common Amazon Video problems.
Use this guide to fix common Amazon Prime Video problems with streaming, your devices, and problems downloading Prime Videos to your phone or tablet to watch offline.
Is Amazon Prime Video Down?
In most cases, the problem is in your home or with the app on the device you are using, but sometimes Amazon does go down. You can check Down Detector to see if Amazon Prime Video is down today and see other users who share if the service is experiencing issues.
If there is an outage, you will need to wait for it to pass to use the service. You can try using an alternate service like Netflix or Hulu, both of which offer free trials.
Keep in mind that Amazon Prime Video runs on Amazon Web Services (AWS), one of the most robust cloud providers in the world. Many of the biggest apps, services, and websites run on AWS and there are multiple redundancies to prevent downtime. If Amazon Prime Video does go down, it may not go down for everyone and comes back online relatively quickly.
Another way to avoid Amazon Prime Video downtime is to make sure you have a few episodes or movies you plan on watching downloaded to your phone or tablet.
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How to Fix Amazon Prime Video Error 7031
How to fix Amazon Prime Video error 7031.
When Amazon Prime Video is down, you may see error 7031. This is an issue that typically impacts Chrome. You can get around it by using Safari on Mac and possibly Edge on Windows computers. We had success switching to Safari on Mac and our video immediately started playing.
If you cannot use another browser, try restarting Chrome and playing the video again. If the video still won’t play, try restarting your computer.
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How to Fix Amazon Prime Video Streaming Problems
Most Amazon Prime Video streaming problems stem from a poor Internet connection. You can run a speed test using this service to see if your connection is fast enough. You’ll need at least a 1. 5Mbps connection to stream SD and 3. 5Mbps connection to stream HD. Keep in mind that these are actual speeds, not the speed that your Internet Service Provider advertises.
Check to See if Your Internet Speed is Fast Enough for Amazon Prime Video with
You can check your device’s Internet connection speed by visiting The site will show you how fast your connection is between your device and the Internet. Obviously, 180Mbps as seen in the above test is more than fast enough to stream Amazon Prime Video, but it is only about one-fifth of the provider’s advertised speed. The same thing may be happening to your connection on a lower scale, especially if your router is placed a few rooms away or if others are using the Internet at the same time.
You can also download the SpeedTest app from the App Store or Google Play store to test your Internet connection’s speed.
You may see the following Amazon Prime Video error codes when you have streaming problems. Amazon Prime Video errors 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7202, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003.
If your speed still isn’t fast enough using, you may need to call your ISP for help. That can be Time Warner, Spectrum, Verizon, Comcast, or another similar company. Before you do that, you can try the steps below on your own.
This is the place to look if you have Amazon Prime Video streaming problems.
The first thing to do is unplug your modem and router and turn off the device you are trying to use to stream. Leave all of these turned off for 60 seconds. Then plug the modem back in, then the router, and then when all the lights look normal, turn your other device back on. The modem is the small box from your cable or internet company and the router typically sits next to it with an antenna sticking out. Once everything is booted back up, you can try streaming again.
Users who are trying to stream Amazon Prime video over a cell phone connection should turn Airplane mode on for a few seconds and then off to reset the connection.
Read: Best Routers
You can also try pausing other things you are doing on the internet. This includes gaming, making phone calls with a phone connected to your home internet, and downloading large files. If all of this fails, you may need to work on connectivity overall.
You should also make sure that your Amazon Prime Video app is updated and if possible that your iPhone, iPad, Android, or Fire tablet is up to date. You can also update your TV software, which can solve many streaming problems as well.
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How to Fix Amazon Prime Video Connection Problems
If you can’t fix your Amazon Prime Video problems using the tips above, you may need to take things up a notch and look at your connections.
If you have an older router it may not be able to handle streaming video across your house. Keep in mind that routers that worked fine in an apartment may not handle a larger house or even a bigger apartment.
Check your router as well to solve Amazon Prime Video problems.
You can try moving your router to a higher position, which is especially important if you have it tucked under a shelf. You can also try running an ethernet cable to your TV or streaming device to see if that solves the problem. At the end of the day, you may need to buy a whole home wifi system or a better router.
You can also try connecting to your phone as a hotspot to rule out home internet issues, but keep an eye on how much data you use if you go this route.
At the end of the day, you may need to buy a whole home wifi system or a better router. Both of these solutions would help with streaming to an iPhone, iPad, or Android device as well as any other wireless device in the house.
How to Fix Amazon Prime Video Download Problems
You can download Amazon Prime Videos to your iPhone, iPad, or Android to watch offline. This is awesome for when you are traveling or when you want to keep your data use in check. Unfortunately, this doesn’t always work.
How to fix Amazon Prime Video download problems.
Make sure you have a paid Amazon Prime membership. You cannot download videos with the household share option. You also must be in the U. S. or U. territories, so you’re out of luck if you’re trying to download shows while traveling out of the country.
You also need a Fire Tablet (not 1st gen), Android phone, Android tablet, iPhone, or iPad to download Amazon Prime videos.
If you fit all these catches and still have problems, here are things to try. Restart your device. This can solve many issues. If that fails, delete the Amazon Prime Video app and reinstall it. You’ll need to re-sign in, but it can fix many problems. You can also update your apps and your device.
How to Fix Android Amazon Prime Video Problems
How to fix Android Amazon Prime Video problems.
Android Amazon Prime video problems fit into many of the issues we’ve talked about, but there is something you can do on Android that can fix your video problems.
Try restarting your device, and then if you still have issues it is a good idea to clear the app data. Go to Settings -> Apps or Application Manager -> Amazon Video -> Tap on Clear Data and tap on Ok.
You may need to sign in again, but this can fix a lot of problems on the Android Prime Video app. Keep in mind if you use the Amazon Underground app, you may need to repeat these steps for that app too. If this doesn’t fix your problem, uninstall the app and re-install it.
How to Fix iPhone & iPad Amazon Prime Video Problems
How to fix Amazon Video problems on iPhone or iPad.
There is no built-in way to clear the app data on the iPhone or iPad. Instead, you need to uninstall the Amazon Prime Video app and re-install it. This can reset the app and fix many problems.
To uninstall the Amazon Prime Video app, simply press and hold the app’s icon until it starts to wiggle. Then press the “X” in the top-left corner. You may need to re-enter your amazon login credentials after reinstalling the Amazon Prime Video app.
If your videos keep jumping back in place to a specific point, try restarting the app, and if it is a downloaded video you may need to reinstall it from the App Store.
How to Fix Amazon Prime Video Login Problems
You may need to restart your device to log in.
Amazon Prime Video error 5005 happens when you try to login to Amazon Prime Video and watch videos. Amazon says that these are most often related to connectivity issues and they will resolve in a little while.
Keep in mind that you can connect multiple devices to your Amazon Prime Video account, but you can only stream to two devices at the same time.
Instead of sharing your Amazon password, you can make an Amazon Household and those users can play videos on Amazon Prime, but you can only stream to two devices at the same time, including household members.
With more people spending more time at home recently, this can be a real challenge for families with multiple children. One way to work around this is to download Amazon Prime videos onto your phone or tablet. Then put the device into airplane mode and you should be able to watch the downloaded videos without counting as one of the two streamers.
Read: Get the Best Gaming Chair You Can Buy
How to Fix Amazon Video Smart TV Problems
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If you have issues using Amazon Video on your Smart TV, you can usually fix this one on your own, but if it is a very old Smart TV you may be out of luck. On older systems, the best bet for a better Amazon Video experience is to buy an Amazon Fire TV stick.
The first thing to try is restarting your TV. You may also need to unplug your TV for a minute and then plug back in and see if it works. This can solve many issues with the app that you use on your smart TV. It also allows the TV to establish a new connection with Amazon Prime Video.
You can also check for updates to your Smart TV software, which may or may not be available. Sometimes the company that makes your TV will update the app or the overall software to add new features and compatibility with updates on Amazon’s side. This varies from TV to TV, so look in settings for an update option.
Last update on 2021-10-05. This post may contain affiliate links. Click here to read our disclosure policy for more details. Images via Amazon API
Amazon Prime Video Not Working? Here’s The Perfect Fix! – Carlcare
Were you about to watch your next show/video on Amazon Prime Video only to detect that it’s not working? Do not panic. There are various things you can try to fix Amazon Prime Video not working on your devices.
Whether you’re trying to use the service on your TV, PC, or mobile devices, this article will help you get to the root of the issue and rectify Prime Video not working.
Let’s reconnect you to Prime Video again!
1. Restart your devices
The first method to fix Amazon Prime video not working – whether on your TV, mobile phone, or computer – is to restart your device. Doing so gives your assurance that a temporary glitch in the system didn’t cause the problem. It will refresh the system, restart your internet connection, and reconnect you to the Prime Video servers.
To fix Prime Video not working on your TV, simply restart it by disconnecting it from the power source and reconnecting it again. When the TV boots up, try opening Amazon Prime Video again to see if it works.
The same applies to your mobile phone or computer. Simply shut down and restart it to see if it fixes the problem.
2. Confirm if your Amazon Prime Video account is active
Next, you need to ensure your Amazon Prime Video account is active. As you probably know, all the videos on Amazon Prime are not free. So, you won’t be able to watch some videos if your subscription has expired. Either you have a monthly or annual subscription, you still need to confirm your account status.
To confirm your Prime Video account status, follow these steps:
Visit Your Account page on Amazon.
Head to your Prime Video Settings
From there, you can manage your account settings and subscription status.
In case your subscription has expired, kindly re-subscribe to continue to enjoy your Prime Videos.
More so, ensure you’re not using your Amazon Prime Video account on multiple devices. You can only use the same account on two devices. If you’ve connected it to more than two devices, kindly sign out on the other devices.
3. Check your internet connection
To enjoy uninterrupted access to Amazon Prime Video and fix Prime Video not working on your devices, you need to ensure you have an active internet connection.
Not just an “active” internet connection, but a speedy internet connection. For streaming videos on Amazon Prime, your internet speed should be over:
0 Mb/s for SD video quality.
0 Mb/s for HD video quality.
0 Mb/s for 4K video quality.
But first, ensure your internet connection is working. You can try opening another website on your browser to see if it works. If not, go and troubleshoot your internet first!
Reboot your router to fix prime video not loading on TV
Restart your phone/computer
Toggle on/off Airplane mode on your phone.
Check your data balance if you’re on a mobile network.
In case your network is up and running but Prime Video is still not working, it’s time to run a speed test. Go to or on your browser to confirm if your network speed meets the requirements stated above.
You can also try pausing other internet activities to improve your bandwidth, or try switching to another network.
4. Ensure your browser or app is up-to-date.
Another reason that might cause Prime Video not to work on your device is an outdated browser or app. If you’re trying to watch Amazon Prime on your PC, ensure your browser is up-to-date. If you’re trying to stream from your mobile phone or TV, ensure you’re using the latest version of the Prime Video app.
You can check for the latest update in the browser setting, or the App Store on your phone, and TV. Install any available updates and restart your device. If the Amazon Prime Video is still not working, try the next step below.
5. Reinstall the Prime Video app
If Prime Video keeps stopping on your Samsung phone, for instance, you can try to reinstall the Prime Video app from the Play Store. Doing so will fix any software bug affecting the functionality of the app and reset it. Meanwhile, you’ll need to sign in to your Amazon Prime Video account again once the app is reinstalled.
How to reinstall the Prime Video app on Android:
Head to the Play Store.
Search for Amazon Prime Video.
Click it and tap
Kindly wait for a few seconds and tap Install to reinstall it.
How to reinstall the Prime Video app on iOS:
Find the Amazon Prime Video app on your home screen and long-press it.
Tap Delete to uninstall it.
Head over to the App Store to reinstall the app.
How to reinstall the Prime Video app on your TV:
Visit the Google Play Store.
Search for Amazon Prime Video and uninstall it.
Reinstall it again.
6. Disable your VPN
If you’re connected to a VPN service, you might not be able to watch Amazon Prime Video on your devices. The reason being, Amazon might think you’re in another country and stop you from watching content.
To fix that, disconnect from your VPN or any proxy servers you’re connected to and try reloading Prime Video.
7. Try switching to another browser.
If none of the fixes above solves your Amazon Prime Video not working, you might need to switch to another browser. This applies if you’re trying to watch Prime Videos from your computer.
Before that, ensure you’re using the latest version of your browser before switching.
8. Is Amazon Prime Video down?
Trying all the fixes above should fix Amazon Prime Video loading or working on your devices. If not, we recommend you check if their server is down.
The most common cause of Prime Video not working are a poor internet connection, hardware or software issues from your device, or when their server is down.
In that case, you need to check if Amazon Prime Video servers are active. You can use a service like down detector to check if Prime Video is up and running or down. Just follow the b steps below.
Search for “Amazon Prime Video – Down detector”
You should see the direct down detector link to check Prime Video’s status at the top of the search result.
Click on it to view the status.
If you find out that Prime Video is down, well, all you can do is wait till Amazon fixes it. In the meantime, you can try other streaming services or do other things while Amazon Prime patches the loopholes in their system.
How to Fix It When Amazon Prime Video Is Not Working – Lifewire
There are dozens of Amazon error codes that you can run into when streaming Amazon Prime Video, and the error messages aren’t always that helpful when it comes to figuring out the problem. For the most part, Amazon error codes indicate a specific type of problem, like internet connectivity, hardware issues, and software issues.
To get to the bottom of the issue, you typically need to identify what type of error code you’re dealing with, and then check and test everything that could cause that general kind of problem.
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General Amazon Error Code Troubleshooting Tips
Most of the problems associated with streaming video with your Amazon Prime membership are the result of poor internet connectivity, problems with your streaming device, or problems with the Prime Video app.
How to Fix It When Prime Video Won’t Open on Roku
Since most failures can be grouped into just a few categories, you can fix a lot of Amazon error codes with these troubleshooting tips.
Restart your streaming start your home network prove your wireless connection, if from a wireless to a wired network your Prime Video your Prime Video app cache, or reinstall the app if sure your streaming device is fully updated by your streaming device if necessary.
Most Amazon Prime Video problems can be fixed by going through those basic troubleshooting steps, but an error code can help you focus on the actual source of the problem more quickly.
If the Amazon web player or the Prime Video app provided you with an error code when you experienced your playback error, check below for more specific instructions.
How to Fix Most Prime Video Streaming Problems
Most streaming problems with Amazon Prime Video are related to internet or network connectivity. To stream from Amazon, your device needs to be able to sustain a 3. 0 Mbps for standard definition content, a 5. 0 Mbps connection for high definition content, and 25 Mbps for 4K streaming.
If your device doesn’t have a solid internet connection, or your internet connection is too slow, you will experience trouble streaming from Amazon. You may see one or more of the following error codes:
1007, 1022, 10607003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306 8020, 90039074
To fix Amazon Prime Video streaming problems:
Verify your internet connection speed on the device that provided the error code, if possible.
If your streaming device isn’t connected to the internet, or it has a slow connection, try moving the device or your wireless networking equipment to establish a better connection.
If you have a large house, your router may not be powerful enough to reach every room with a signal strong enough to stream video.
If possible, remove sources of wireless interference and switch your Wi-Fi network to a channel that isn’t congested.
If other devices are using a lot of bandwidth on your network, temporarily disable them.
Try switching to a wired Ethernet connection.
Power cycle your network hardware and your streaming device.
Since most streaming issues are caused by connectivity problems, the idea is to rule out all of your hardware and software. If everything checks out on your end, then you can contact your internet service provider (ISP) and Amazon to let them know about the problem. In most cases, you’ll have to wait for one or the other to fix an underlying issue before Prime Video starts working again.
How to Fix Amazon Error Code 1060
Amazon error code 1060 is a connectivity error that indicates your streaming device doesn’t have a good connection to the internet, isn’t connected to the internet, or that the Prime Video servers are down. This code appears when the Amazon web player or the Prime Video app isn’t able to load a video, and it provides a message like this:
Ensure your device is connected to the Internet and then select Retry. If the connection works, but you are still seeing this message, restart the app or contact Amazon customer code: 1060
To fix Amazon Error Code 1060, you need to make sure you’re connected to the internet and have enough bandwidth. Verify that your device has an internet connection and to make sure that you have enough bandwidth to stream from Amazon Prime Video. If you still see Amazon error code 1060 after shutting down your devices and restarting them, and you’ve verified that you have a solid internet connection and enough bandwidth, there may be an issue with Amazon’s servers.
How to Fix Amazon Error Code 7031
Amazon error code 7031 indicates a server error. When this error occurs, you’ll usually see a message like this:
Video UnavailableWe’re experiencing a problem playing this video.
This error is commonly seen when streaming from the Amazon website using the Prime Video web player, but it can also occur on streaming devices. When this error code appears, you may find that you are able to stream some shows and movies while others fail to play.
Check to make sure there isn’t a problem with Amazon Web Services. Since Amazon error code 7031 is a server error, it’s often caused by problems with Amazon’s servers. Check social media like Twitter, and service monitors like Down Detector.
Check your internet connection.
Update your web browser or streaming app.
Turn off the Do Not Track setting in your web browser. If you have this setting enabled, you won’t be able to stream Prime Video using your web browser. Either disable the setting, or try streaming with the Prime Video app on a different device.
Enable two-step verification. If you’re trying to stream Amazon Prime Video through a third party service, you need to enable two-step verification on your Amazon account.
Try a virtual private network (VPN). If you’re trying to stream content that isn’t available in your location, you may see error code 7031. Either stream content that is available, or use a VPN to access the content you’re interested in.
Since Amazon error code 7031 is a server error, it’s important to verify that the servers are actually up before you do anything else. If you don’t see any evidence that the servers are down, then you need to move on to checking your own internet connection and updating your software. If you still experience this error after everything, you’ll need to contact either Amazon or your ISP for more assistance.
How to Fix Amazon Prime Video Download Problems
Amazon Prime Video allows you to download content to your phone or tablet using the Prime Video app. Once you’ve downloaded content in this way, you can watch it even if you don’t have an internet connection. If you find that you have a problem downloading and viewing Amazon Prime Video content, there are a few things you can do to fix the issue.
When this type of problem occurs, you’ll usually see a message like this:
We’ve encountered a problem with this video. Please try again. If this problem continues, please contact Amazon Customer don’t have any downloaded movies.
To fix this problem:
Verify that your Amazon Prime membership is active. This feature is only available if your membership is currently active. If you are a member through someone else, make sure they didn’t remove you.
Check your location. The Prime Video download feature only works if you are in your home region, and if your region supports the feature. If you are from the United States and travel out of the country, you won’t be able to watch downloaded Prime Video content.
Disable your VPN. Do you have a VPN on your device, or is there a VPN set up on your router? If Amazon thinks you’re in a different country due to a VPN, you won’t be able to watch downloaded content.
Restart your streaming device. In some cases, restarting Roku, or Chromecast will fix whatever glitch might be causing problems. You can even turn your Apple TV off and then back on to see if a power cycle will help it.
Clear your Prime Video app cache, or reinstall the app altogether. If there is corrupt data in the app cache or a problem with the app, then clearing the cache or reinstalling the app will fix your problem.
How to Check If Amazon Prime Video Is Down
If it seems like everything is okay on your end, then you may want to use a service monitor like Down Detector to check for problems. These service monitors constantly check to see if services like Amazon Prime Video are functional, and they make it easy to see if there is a widespread problem. While this won’t help you fix your Amazon error code, it will show whether or not the problem is actually on Amazon’s end.
Here’s how to use Down Detector to see if other people hare having trouble with Amazon Prime Video:
Navigate to
Click on the search box and type Amazon Prime Video, then press Enter on your keyboard.
Don’t just type Amazon or, because we care about the Amazon Prime Video service here, not just the main website.
Look at the Amazon Prime Video problems timeline and make note of any recent reports.
Scroll down and click the Live Outages Map button.
Check for any outage hotspots in your area. If you see an active outage in your area, you will have to wait for Amazon to fix the problem.
Thanks for letting us know!
Frequently Asked Questions about amazon prime error
How do I fix Amazon Prime Video error?
Amazon Prime Video Not Working? Here’s The Perfect Fix!Restart your devices. … Confirm if your Amazon Prime Video account is active. … Check your internet connection. … Ensure your browser or app is up-to-date. … Reinstall the Prime Video app. … Disable your VPN. … Try switching to another browser. … Is Amazon Prime Video down?May 25, 2021
Why do I keep getting an error message on Amazon Prime?
General Amazon Error Code Troubleshooting Tips Most of the problems associated with streaming video with your Amazon Prime membership are the result of poor internet connectivity, problems with your streaming device, or problems with the Prime Video app. … Restart your streaming device. Restart your home network devices.May 21, 2020
How do I fix Amazon Prime error 6085?
Amazon Prime error 6085 usually indicates the servers are down. As for the troubleshooting methods you can use, check your network connection, update the app or watch Prime in a new browser tab. If the problem persists, wait until Amazon has fixed the problem on their end.Mar 20, 2021
