Setup | Ticket Tool Docs
Welcome to Ticket Tool! We’ll help you get set up with your first panel, ready to take ’ll need:
A Discord server.
Administrator permission on that server.
By default only members with the Administrator permission can log into the Ticket Tool Dashboard. An Administrator can let other roles access the dashboard by setting up Dashboard Roles.
You can find Dashboard Roles in the Server Configs section of the Dashboard. To get to the dashboard, follow this guide until at least Step 3.
Remember, having a dashboard role gives access to changing the bot’s settings, not access to tickets. So, you don’t need to give one to all of your staff members. Instead, you will give them a Support Team role.
Feel free to join our Support Server if you get stuck! We’ll be happy to help. Please note that we won’t setup the bot for you, however.
Invite the bot to your Discord a Support Team role for people who will answer tickets, if you don’t already have one. This will likely be the staff team of your can name the role anything you’d like. In this example, I call it “My Support Team Role”.
Optional: Create a category for new tickets to be added to.
Open the Ticket Tool Dashboard in another tab. You will be setting up the bot there, while reading the instructions the Dashboard which you just opened (Not here, this is just the instructions), log in with discord if you haven’t, click on the server you invited the bot to, then click “Panel Configs” on the sidebar.
Don’t see your server on the dashboard?
Log out and log back in.
If this doesn’t work, double-check you have Administrator permission on this server.
You can find full troubleshooting steps here.
Its time to create a panel!
What are Panels?
Panels are the main interface to Ticket Tool. It lets people easily create a ticket, and tells them what kind of ticket they’re creating.
Each panel can have different settings. For example, a different message or sending tickets to a different category.
Still in Panel Configs, click the green “Create Panel” button in the top left, then fill in the details as described.
“Panel Name” can be anything you’d like, it’s what’s displayed as the title of the panel by default, and it’s the {panel_name} variable if not.
If you created a category, you can set new tickets to be sent to it in Dashboard > Panel Configs > Category Options. Make sure to save afterwards!
Finally, you just need to send the panel to a channel on your server. This is where people will make their tickets by reacting to the panel.
You might have already done this in the step before, if you specified a panel channel whilst creating the panel. If so, there’s no need to send it again. It should be ready to go in that channel.
You may need to make a channel for this purpose if you don’t already have one.
It’s a good idea to make it so nobody but you and TicketTool have the Send Messages and Add Reactions permissions in this channel.
Do this by turning these permissions to red for @everyone in the channel, and turning it to green for your own role and the bot’s role.
Premium Users can send Multipanels, combining multiple panels together into one with multiple reactions. You can use this, for example, to send tickets to different departments or language teams.
You should now have a panel in your Discord Server! Congratulations Now, try it out by clicking the on the panel you sent to create a ticket.
You should now have a basic Ticket Tool setup ready to make tickets on your server, however much more customization is possible.
Remember, in all pages where you edit options, there is a green “Save” button. Use this after you finish to apply your changes.
Some settings are only for Premium users. They are marked by a red diamond icon on the dashboard and a icon in these docs.
Others have a limit on the number of letters you can enter as a free user, while premium users can go up to the Discord character limit. These are marked with a white diamond.
Consider supporting the development and hosting of the bot by purchasing Premium, to unlock full customization and more.
Now, visit the other options in Panel Configs to further customize the bot ▶
Unique Function and Characteristics Ticket System Discord Bot – ITarian
A ticket discord bot is a software program that automates the online search process for tickets on online platforms. Using a ticket discord boat for an organization promotes speed. The speed brought about by the ticket discord bot ensures hundreds of bots can automatically be scanned through complex bulk files and identified.
Gone are the days of manually searching through records trying to find the customer user identifiers for record retrieval. For instance, the ticket bots scan through large volumes of databases with the sole aim of retrieving the ticket. Before the process is initiated, a unique bot location identifier is assigned to the tail end of the bot.
This ensures that the bot can navigate effectively over the worldwide website and pick the right ticket for evaluation. The ticket cod bot is mainly used for retrieval of customers’ ticket information especially when simple search and scan is unable to find it.
Organizations employing the new ticketing innovation have immensely benefited from the above ventures. Most are now able to account for their customers’ information and feedback thanks to the enormous advantages that come with adopting the ticketing system discord bot.
Main characteristics of a ticket discord bot system
Mobility
The ticket discord bot should be able to hop from one website to the other if not through databases. They have mobility features and were developed to help isolate and identify key characteristics that are only found on the Internet. Mobility is also very important to an organization when the discord bots are used to troubleshoot system failures of the organization.
They could range from simple failure solutions to technical failures that could cause serious challenges to the functionality of the organization. For this case, the ticket discord bots are dispatched as single points with the key location identified and sent to the system drain. Information that the boats are used by the system administrators to rectify the system glitches.
Agility
A ticket system discord bot should be agile. The agility aspects mean that the ticket discord bot isn’t only able to move around but also able to comprehend operations on its own. In some instances ticket, discord bots have been used to evaluate key characteristics of the machine level of the organization.
In other cases due to its agility, the ticket discord bots have identified unique elements of some organizations and brought them up for escalation. For instance, warning the expertise of the system’s behaviors before something major could manifest. Without the ticket discord bot systems, the organization would not have system security maintained optimally.
Alerts
Ticket discord bots have the alerting feature something that allows them to be reliable for security evaluation and checks. For instance, if a dangerous bug is about to enter the companies system, the ticket discord bot can quickly inform the relevant departments of the same.
Although they are not able to act directly on the software bugs, they can eliminate and wipe out impending dangers. Ticket discord bots have been used to uniquely map out viruses and malicious softwares trying to enter the company’s mains systems.
Key Operations
Some companies have used ticketing discord bots for various reasons and tasks. For instance, discord bots are used by promotion companies to sell their products through e-marketplaces.
The discord bot identifies the customers’ unique preferences and connects the buyers to the companys’ products. The companies could also use the ticket discord bots to market their products in a very unique manner. They drive their products through SEO (Search Engine Optimization) enhanced models through the ticket discord bots.
The discord bots could as well be used to sell tickets for events that are organized by the company hence eradicating the difficult ticket selling procedures that were outdated and cumbersome.
Bot Mapping
The ticket system discord bots should also be able to map specifications through web crawling. This means that the organization isn’t necessarily required to produce product directions because the discord bots can drive leads for the company.
Several mapping procedures are adopted by powerful discord bot to enable it effectively drive their functions. The several advertisements that are found on the world wide web are all thanks to the ticket discord bots.
Conclusion
Although it is key to note that ticket system discord bots have contributed greatly to the daily running of organizations, the contrast is also true. When the discord bots fall into the hands of malicious individuals, they could be used to distort personal information the is regarded as confidential. Companies should ensure that they have acquired ticket system discord bots from known vendors.
Ticket Management System
Best Ticketing Systems
Zendesk Ticket
What is a Ticketing System – Helpshift
What is a Ticketing System – Helpshift
A ticketing system is a management tool that processes and catalogs customer service requests. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. The ticketing system should be user-friendly for customer service representatives, managers, and administrators.
How Helpshift Modernizes Ticketing Systems
Helpshift provides customer service teams with a unified dashboard to work on all email, in-app, and web-based tickets without having to toggle back and forth between agent views. The dashboard features an Issue Details page that allows agents to view the information needed to provide solutions. Live user profile information and metadata is readily available and accessible, including device, language, operating system, issue history, and app version. Agents can become more efficient by inserting canned responses, requesting screenshots, and even requesting reviews after resolving an issue.
What is a Ticketing System Most Useful For?
AI-powered classification and routing automatically triage issues to the available agent best equipped to handle the issue. Smart Views can be customized to segment issues based on tags and agent assignment and provides prioritized support to urgent issues and high-value customers. Multilingual customer service agents can use the Multiple Languages feature to show all issues in a specific language in a single view. Companies can set automation to prioritize tickets with more pressing issues that need an immediate response.
Analytics are also available, providing supervisors with insights into incoming issues and their team as a whole. Review Analytics allows businesses to measure their apps’ ratings and reviews in the App Store, both qualitatively and quantitatively. With this feature, employees are able to easily view the number of reviews, average star rating, user sentiment (negative vs. positive), and the distribution of those ratings over time.
Additional Information about Helpshift and Ticketing Systems
To learn more about how Helpshift modernizes ticketing systems visit the following blog posts:
Product: Helpshift Customer Service and Ticketing PlatformBlog Post: Three Cornerstones of Building a Fully Unified, Conversational Support ExperienceBlog Post: Get Ready for Q4: Learn How Improving Your Dashboard Workflows Lowers Costs and Improves Efficiency Blog Post: Announcing Helpshift’s Redesigned DashboardBlog Post: Helpshift Dashboard Walkthrough
[REPORT] The 2021 Helpshift Player Benchmark Report is here!
[RESOURCE] Check out 5 reasons to choose Helpshift with this helpful evaluation guide.
[NEWS] Time to get your app together! Helpshift is summoning the greatest gaming super powers to level up player experiences.
Frequently Asked Questions about ticket tool bot setup
How do I set up ticket bot?
A ticket discord bot is a software program that automates the online search process for tickets on online platforms. … The speed brought about by the ticket discord bot ensures hundreds of bots can automatically be scanned through complex bulk files and identified.
How do you set up a ticket on discord?
A ticketing system is a management tool that processes and catalogs customer service requests. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. The ticketing system should be user-friendly for customer service representatives, managers, and administrators.
