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Champs Sports Reviews – Trustpilot
So I placed the order with champs four…
So I placed the order with champs four pair of shoes and it immediately took my phone out of my account but then also sent me a confirmation email telling me that they had canceled my account due to billing error so I call customer service and the error that I had made they told me that they can fix which I didn’t understand because that’s what customer service is for so what I did was I put my address in the box where system something they could have easily been been fixed by calling customer service they gave me no help at all they were rude and I’m out of $171 for 5 to 7 business days until they feel like canceling the transaction which they already said they cancel I don’t understand why that issue small issue couldn’t have been fixed when I call customer service but yeah so Ally will never order with them again they’re unprofessional and this is a multi billion dollar company and they have people like this work out for them. If I could have given them no stars I would have done it
Worst work place EVER!! I would never purchase from them or work there again
This isn’t the place to work, they work their staff like slaves and have the worst management system ever, and very importantly not professional at all. I had many times where my work environment felt hostile and i didn’t feel safe or at ease at work, and i’ve brought it up to multiple store managers that would often change and assistant managers about how it made me felt and they would brush it off and say things like “oh that’s just them being them” or “that’s how they are” which is unexceptionable since no matter how many times i’ve voiced how it made me felt they would tell me to ignore them or i would have to stay out of their section of the floor. and many other issues
I bought a green camo jacket from them and they sent me the wrong style and the inside of the jacket is the wrong material. be careful when you buy from them.
I ordered 2T shirts from champs and…
I ordered 2T shirts from champs and they had fedex deliver it to the wrong address and now they denied the claim. So now I lose money that’s real nice of them.
Do NOT order from Champs unless you want to be out alot of money
I ordered mens Nike Air Max ’97 size 11 for my son’s back to school shoes and was charged $181. 48 however I was sent a cheap $30 pair of Jordan Break Slides size 12. Customer service refused to rush the correct shoes to me and said it would take 5-7 days to receive after the others were received back. I asked for a refund and was told it would take up to 10 days after they receive the others back. This was a 100% intentional to scam their customers. Now I am having to wait for a refund to be processed to buy my child his school shoes. Do NOT use this company. 100% believe all the negative reviews.
I don’t even know where to begin. I’ll order some shoes from another state I had to be shipped to my address. I did not receive a notification that the other she was out of stock. I called and spoke to three different reps on three different occasions and a supervisor and I still don’t have my money. The other rep blame the previous reps For not putting it in the request correctly. The supervisor wasn’t any better Ella. She wanted To offer Me a $25 gift card. After I did it declined the gift card she just told me I had to wait again. I have never had this much trouble getting my money back#lessonlearn
Terrible. Ordered Wednesday with 48 hour shipping still no confirmation. Called 5 times. Reps are terrible. Talked to a supervisor who assured me my UPS has my order. Provided me a tracking number that doesnt give me any info. Ups cant even locate it. Stay far away.
ordered a pair of the Zion 1’s rec. WORN SHOE
ordered a pair of the Zion 1’s online, got them in & they 1000% had been worn, not only was the toe creased they were fully laced, visibly dirty in several areas, insole wrinkled. I have been buying a Jordans and shoes like it since 1999. I know how the shoes come DS these were worn multiple times/someone played a full game of basketball in. I contacted champs they gave me 20% off big deal or the option to send them back and miss out on the release for a refund? I took the 20% 3xtremely dissatisfied with the outcome. may I suggest in this situation, champs should offer somesort of voucher to secure a limited launch/ release of my choice valid for a year. that would make up for the situation no one wants to send back a limited release and lose out and they know that and take advantage with a pathetic 20% off. after seeing multiple reviews and the fact they sell worn shoes on the regular I will no longer support any of their brands. I’d rather not get the release then to have to be stuck in the situation again.
My package delivered in less than 5 days with standard shipping. Excellent product and great customer service. Nike shoes I ordered were sold out everywhere but here. Don’t listen to the bad reviews!
Disappointed in the process of ordering shoes online
Pretty disappointed that when we ordered the shoes we wanted everything went through just fine and said in stock then 2 days later get an email about them being on back order. The shoes finally shipped than for some reason it sat in the Fedex warehouse for 3 days before it left. At first told me I was supposed to get my order by Monday now it is delayed 4 days.
Mail us fake retro 13 Jordan
My niece ordered some retro 13 And the sent her some fake shoes The Jordan symbol was different And the threads was coming out of the shoe also the shoe was bent at the toe
No longer shopping with this company
Placed an order on their site for some Jordan Retro 3’s. It clearly said it was in stock for a 6. 5. Allowed me to put it in my cart, took my money and gave me a confirmation. Today i get an email “You have good taste but unfortunately these are sold out and you money has been refunded”. This is not joke you jerks. I seriously think when these orders reach the store the workers are putting these sneakers aside for themselves or their friends so that’s why all of a sudden the sneaker is no longer available. I will not be shopping with Champs again.
Don’t shop here. Seriously
This place provides zero customer service. Spent $110 for a jersey for my sons b-day, and was to pick it up at Mall of America which oddly, has two Champs stores. Been out there 3 times(because they don’t answer the phone) and neither store can find the order. I have an order number and bank statement. The confused 15 year olds are no help, not their fault, I am sure they were provided no training. So I called customer service. Spent an hour on the phone to get my money back, they said they would have to first contact the store, but cannot reach them as no one will answer the phone. So, the non english speaking gentleman told me he would get back to me in 3-5 days after he can reach someone at the store that does not have my order in their system. Crazy making.
Pretty Disappointing customer service
Pretty Disappointing customer service. Received shoes as a gift from my mom. They were seemingly too big. I ordered a size smaller on a new order so I could compare and the order was cancelled. I checked on the website what date I could return the original shoes and it said 4. 21. However now they are telling me it was 4. 11. They said I can try to go to a store tomorrow but no guarantees that it will be accepted. You would think with the covid times, the return policy would be greater than 45 days.
The bad reviews are total lies!!
The bad reviews are total lies!!! Customer service was on point so was my order and delivery. Shoes perfect. I will never trust trustpilot reviews again!! Liars had me so paranoid for no reason and doing my own research found the bad reviews came from the same ip address. All of them!!!!! Idiot!!!!
Bought shoes from here and a week later…
Bought shoes from here and a week later they cancel my order because they’re out of stock. Why even let me order the shoes in the first place. Keep track of your inventory y’all customer service trash please don’t shop here.
I ordered a shirt and was suppose to…
I ordered a shirt and was suppose to get it the same day because I did in store pickup. Their website is false advertisement. I never got an email to pick up, the store is closed, and I don’t have the shirt. I will not be doing business with them anymore. I tried to cancel the order and the rep said I couldn’t cancel because it was submitted. This store is horrible, no wonder they are all closing down.
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Champs Sports – Wikipedia
Champs SportsChamps Sports at the Westfield San Francisco CentreTypeSubsidiaryIndustryRetailFounded1984; 37 years agoFounderBill RobinsonHeadquartersBradenton, Florida, U. of locations547 stores (January 2015)Area servedUnited StatesCanadaPuerto RicoUnited States Virgin IslandsKey peopleBryon Milburn (CEO)ProductsSports apparel, equipment, footwear, and accessoriesParentFoot
Champs Sports is an American sports retail store, it operates as a subsidiary of Foot Locker.  Products sold at Champs Sports include apparel, equipment, footwear, and accessories. As of June 2019, there were 540 store locations found throughout the United States, Canada, Puerto Rico, and the U. S. Virgin Islands.  The stores are mainly located in shopping malls, and are 3, 500 square feet (330 m2) on average.
Champs Sports was acquired in the 1980s by the Woolworth Corporation, then a specialty store division of the F. W. Woolworth Company. It, along with Foot Locker, sold athletic merchandise, replacing the five and dime and department store concepts with the increasing specialty store concept.
In 1997, the Woolworth Corporation acquired the mail-order catalogue athletic retailer Eastbay for approximately 146 million dollars. 
The acquisition of Eastbay is a logical complement to our athletic business. — Roger N. Farah, President, 1994–2000
A few months later, on July 17, 1997, the F. Woolworth Company closed their remaining department stores. The surviving Woolworth Corporation changed its name to Venator Group, Inc., while continuing its focus on the specialty store idea.
In 2000, after a decline in the market of sports apparel, Venator Group shuttered many of their stores, including 27 Champs Sports locations. This proved successful as high-end footwear grew in popularity. 
With the first issue released on August 28, 2012, Swag Magazine is a quarterly online magazine focused on showing sports fans a different side of athletes and celebrities. Champs Sports partnered with many companies, including Under Armour, Adidas, and Nike, giving fans an interesting look on sports. The magazine features athlete interviews, athletic gear, and interactive videos. 
On September 8, 2012, Champs Sports and Nike launched Nike Yardline, a store specializing in NFL apparel. The first store opened in the Willowbrook Mall in Wayne, New Jersey. Champs Sports and Nike stated that they are looking to expand the concept in the future. 
Between January 5–6, 2013, a Nike Yardline location was also opened in South Beach, Miami Beach, Florida during BCS weekend. The store displayed college football apparel featuring participating bowl teams, including Alabama Crimson Tide and Notre Dame Fighting Irish. 
On June 19, 2013, Champs Sports and Nike launched their second mall-based location in the Mall of America in Bloomington, Minnesota. Promoting the grand opening was Minnesota Vikings’s running back Adrian Peterson, who signed autographs and released a new shoe style. 
From 2004 until June 18, 2012, Champs Sports sponsored the Florida Citrus Sports’s annual college football bowl game. Each sponsorship is a four-year deal costing them $4. 25 million. Vice president of Champs Sports Rob Brodersen commented, “As the premier mall destination for the core sports enthusiast, it is a natural fit for Champs Sports to continue our partnership with FCS. We are excited to strengthen our relationship and look forward to further success by building upon our athletic heritage with this high profile college bowl game. “ Although the name of the bowl was changed, Champs Sports continued to remain an official partner of both the Russell Athletic Bowl and the Capital One Bowl through 2014. 
Dispute with Nike
In late 2002, Nike placed restrictions on stores that sold their products. These restrictions required stores, including Foot Locker and its subsidiaries, to sell less popular lines of merchandise alongside the high-end products. Knowing the sale of these products could negatively impact profits, Foot Locker refused to sell any Nike products unless they received better quality products. Both Nike and Foot Locker suffered from the lack of sales. A negotiated agreement ended the dispute in late 2003, and Nike products were re-admitted to the stores. 
^ “Foot Locker, Inc. – Announces Organization Changes”.
^ a b “About Us”. Foot Locker. Retrieved 18 June 2015.
^ “Champs Sports Information”. Archived from the original on 6 March 2013. Retrieved 22 February 2013.
^ a b “Woolworth acquires direct marketer”. Advertising Age. Retrieved 5 March 2013.
^ a b “History of Foot Locker, Inc”. Funding Universe. Retrieved 5 March 2013.
^ Glass, Alana. “LeBron James Headlines Champs Sports’ SWAG Magazine”. Forbes. Retrieved 5 March 2013.
^ “Champs Sports Ups Its Game with Launch of SWAG”. Business Wire. Retrieved 5 March 2013.
^ Richard, Brandon. “Nike and Champs Launch Yardline, First Football Retail Destination”. Sole Collector. Retrieved 9 March 2013.
^ “”Nike Yardline at Champs Sports” on South Beach Delivers Premium Retail Experience”. Nike, Inc. Retrieved 9 March 2013.
^ “NIKE, Inc. : Adrian Peterson Opens Doors to New Nike Yardline at Champs Sports”. 4-Traders. Retrieved 22 June 2013.
^ Kim, John (21 June 2013). “Nike Yardline Opening at Champs Sports in the Mall of America”. Retrieved 18 June 2015.
^ “Champs Sports extends sponsorship of Orlando bowl game”. Orlando Sentinel. Archived from the original on 7 July 2009. Retrieved 6 March 2013.
^ Romero, Iliana Limón (Jun 19, 2012). “FCS lands new title sponsor, changes name from Champs Sports to Russell Athletic Bowl”. Retrieved 2019-10-25.
How do I start a return or exchange? – Champs Sports
If the items you bought from Champs Sports didn’t meet your expectations, then you can return them for a refund or exchange.
To find a store near you click here.
To return to our Distribution Center for refund or exchange click here.
Returns received more than 45 days after shipment date will not be accepted and will be returned to sender.
Our guarantee: It’ll fit or we’ll exchange it for free!
You have up to 45 days from the date you received your items to complete the return.
The items must be in new condition and repackaged in the original box with all tags and packaging included.
Returns, exchanges, and refunds are subject to our return and exchange policy.
You’ll receive a credit in the original payment method once we get your items.
Restock fees may apply*.
On average, returns will reach us in 3-7 business days.
There will be $6. 99 deducted from your refund when a Ready Returns Label is used, and a “Refund” is selected. There is no charge for the Ready Returns Label if an “Exchange” is requested
Please keep your return tracking number and order number for reference should you need to contact us about your return or exchange.
The fine print
We don’t accept COD returns.
We don’t accept international returns.
Our free exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
Free return shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses.
If you request express or overnight shipping for your exchange, then you’ll cover the full shipping cost.
We’ll send your exchanged items to one address.
Klarna returns and exchanges
Here’s how returns and exchanges work with Klarna.
Frequently Asked Questions about is champs sports safe
Is Champs owned by Nike?
Champs Sports is an American sports retail store, it operates as a subsidiary of Foot Locker….Champs Sports.Champs Sports at the Westfield San Francisco CentreProductsSports apparel, equipment, footwear, and accessoriesParentFoot LockerWebsitechampssports.com9 more rows
How long does it take champs to ship?
*Standard Shipping: Allow 3–5 business days within the Continental U.S. Some rural locations could experience a delay in delivery times….U.S. Delivery Methods & Charges.Shipping MethodGuestsTeam Champion MemberStandard 3—5 Business Days*$8 or FREE with $75+ orderFREE1 more row
How long does it take to get refund from champs?
Returns, exchanges, and refunds are subject to our return and exchange policy. You’ll receive a credit in the original payment method once we get your items. Restock fees may apply*. On average, returns will reach us in 3-7 business days.