Netflix isn’t working | Netflix Error Codes
If Netflix isn’t working, there are a few possible causes, including:
A network connection issue
An issue with your device
An issue with your Netflix app or account
To get back to watching:
If you see an error code or message on your screen, enter the code into the search bar below to get troubleshooting steps.
If you don’t see an error code or message, describe the problem in the search bar. Example issues include seeing a black screen, or being unable to sign in.
If you still can’t watch, see if Netflix has a service outage.
I’m getting an error message when I try to activate my device on Netflix.com.
If you get an error message when you try to activate your TV, Blu-ray player, set-top box, or other Netflix ready device, it typically points to a network connectivity problem that is preventing Netflix from properly activating the device.
Follow the troubleshooting steps below to resolve the issue.
Test your internet connection
Many devices have an application to test the internet connection. If not, try opening the app store or another internet-enabled app to determine if your device is able to reach internet services.
If your connection test was successful, or another app loaded without issue, continue to the next set of troubleshooting steps.
If your connect test failed, or if other apps did not load, you may be having network connection issues that will prevent you from activating your device. Contact your internet service provider for assistance.
Refresh the Netflix app
To refresh the Netflix app, simply exit and re-enter the app.
Check your device’s date and time settings
There may be a problem activating your device if the date and time settings are incorrect.
If the date and time on your device are incorrect, see your owner’s manual or manufacturer’s support website for instructions on setting the date and time.
If the date and time on your device are correct, contact us for further assistance.
Netflix says ‘Netflix Site Error’
If you see an error that says
Netflix Site ErrorWe were unable to process your go to the Netflix home page by clicking the button below.
It usually means that your browser needs to be refreshed, or that there’s a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.
Sign in on another device
To pinpoint your issue, sign in to Netflix on a different device that’s on the same network as your computer.
Note:
If you’re already signed in on another device, sign out of Netflix, then sign in again.
If you see an error code or error message when you sign in, make changes to your account, or try to watch, it means your Netflix account isn’t connecting. Please try again later.
If you don’t see an error code or error message, continue troubleshooting below.
Clear the Netflix cookie
Go to This will sign you out of your account.
Select Sign In and enter your Netflix email and password.
Try Netflix again.
Restart your browser
Quit your browser.
Reopen your browser.
Use a different browser or device
Restart your computer
Shut your computer down completely and restart it.
Restart your home network
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by off your your modem (and your wireless router, if it’s a separate device) from power for 30 in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal your computer back on and try Netflix again.
Frequently Asked Questions about error netflix
Why is my Netflix giving me an error message?
If you get an error message when you try to activate your TV, Blu-ray player, set-top box, or other Netflix ready device, it typically points to a network connectivity problem that is preventing Netflix from properly activating the device.
How do I fix Netflix error?
Netflix says ‘Netflix Site Error’Sign in on another device. To pinpoint your issue, sign in to Netflix on a different device that’s on the same network as your computer. … Clear the Netflix cookie. … Restart your browser. … Use a different browser or device. … Restart your computer. … Restart your home network.
How do I fix error 1001 on Netflix?
Follow the troubleshooting steps below to resolve the issue….Restart your Android phone or tabletTurn off your Android phone or tablet by holding down the power button.Confirm that you want to turn off your Android.To turn your Android back on, press the power button again.Try Netflix again.
