Security | eBay
The BasicsSettingsYour Account StatusSecurityeBay PoliciesThe BasicsSigning up for an eBay accountTo sign up for an eBay account, all you need is an email address. Once your account is set up, you can buy, sell, and enjoy all the benefits of being an eBay member. 2 min articleSigning in to your accountAfter you’ve registered with eBay, you should sign in to your account whenever you’re looking to buy, sell, or just browse. Once you’re signed in, we can personalize your shopping experience and show you items you might like based on your interests. 1 min articleMessagesYou’ll find all messages you’ve exchanged with other eBay members, as well as important emails from us, in one place in your Messages. 2 min articleSettingsManaging your contact informationAs an eBay seller, your personal information needs to be correct and up to date so you can receive your payouts. If you change your phone number, postal address, or email address, or if any of the details we have for you are incorrect, you’ll need to update your personal information. 1 min articleReset your passwordWhether you’ve simply forgotten your password and need to reset it, or want to make a change for security reasons, it’s easy to change your eBay password. 2 min articleChanging your usernameYour username or user ID is the unique name you chose when you created your eBay account. It’s the name other eBay members see when you’re buying or selling with them. 1 min articleChanging the address on your eBay accountYour primary shipping address is the default we’ll provide to sellers when you buy an item. However, you can always select a different address, or add a new one, during checkout. 2 min articleNotificationsYou can keep track of your eBay activity without having to be on the eBay site by setting up notifications. 2 min articleSee 2 more articlesFeedback profilesYou can see how eBay members have been rated by the other eBay users they’ve traded with by viewing their feedback profile. 2 min articleClosing your account and deleting your dataIf you close your eBay account, you’ll no longer be able to sell on the site or access My eBay. You’ll also lose your feedback as well as your purchase and sales history. 2 min articleYour Account StatusAccount holds, restrictions, and suspensionsWe may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account reinstated. 2 min articleSecurityGet help with a hacked accountIf you think someone is trying to take over your account—or already has—we’ll work with you to secure it. For your protection, we may place a temporary hold on your account. 2 min articleRecognizing phishing phone calls and emailsBe suspicious of any unusual request for your personal or financial information by email or phone. It may be a “spoof” or “phishing” attempt. 2 min articleTips for keeping your eBay account secureThe safety of your personal data is our top priority, so we take measures to protect your account. There are also some simple steps you can take to make your account more secure. 2 min article
We’ve changed the way you get help from eBay. Our 1-866-540-3229 phone number is no longer in service, and 1-866-961-9253 is now a dedicated line for customers who may have experienced fraud on their account. If your query is not related to fraudulent activity, our experts on this line won’t be able to help you.
Don’t worry though, our customer service team is still available to you on phone and chat. You can get in touch with us in the following ways:
Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent
Find the eBay Help article that deals with your issue. If you can’t find the answer you need in the article, scroll to the bottom of the page and choose a contact option. When you do this, your contact is directed to a qualified agent who is an expert in dealing with issues like yours. Remember, if you select a contact option from an article that doesn’t relate to your issue, the agent you reach may not be able to help you
If you need help with a recent order, sign in if you haven’t already and select the item above to get started.
If you’re a seller, you can also go to to manage issues with returns, items not received, refunds, feedback and defect removal, and any policy notifications we’ve sent you.
From time-to-time, our wait times may be longer than usual. To get your answer now, we encourage you to search our Help pages for information first. If you still can’t find what you need, scroll to the bottom of most Help pages to see ways of contacting us.
Contacting Customer Service – eBay
Contacting Customer Service If you need help, you can contact us. We’ll be able to help you quickly by chatting with you online or through a quick phone call. To contact us:You may be asked to sign in. (This helps us find your account information. )Select the topic that best matches your issue from the ‘ll show a quick way to resolve your issue yourself, or we’ll show you the best way to contact us and when we’re the Call us, Chat with us, or Email us link on the right side of the page. Contact us Tips Phone We offer phone support for most issues. Selecting the topic that best matches your question will help us make sure your issue is resolved as quickly as sure that you use the phone number and the one-off passcode you’re given. This ensures that we have the information we need when we talk to you. Don’t share the phone number with others. There are different phone numbers to contact different eBay Customer Service teams. Chat You can also chat with us. Email We may ask you to send us an email if we need to investigate your issue make sure you fill out the form completely and with as much detail as Centre Things to keep in mind when contacting us When contacting us, provide as many details as you can. Include dates, item number, user IDs, and any steps you took before asking your you have a general question about a particular transaction, please contact your buyer or seller before you contact pending on your specific issue or question, not all of the contact options may be available. Important: – You may need to disable your pop-up blocker to make sure you see all the information in Help & Contact. – Don’t use the Was this page helpful? box at the bottom of this page to to ask your question. We won’t be able to respond to your message. To contact us, make sure you follow the instructions below. Sending information to Customer Service Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. For example, if you made a payment for your seller fees but it isn’t shown on your account, we might ask you to send us a copy of your bank or card statement. The fastest and easiest way to send us your documents is to scan all of the documents and email them to us electronically. If we’ve asked you to send us documents, we should have sent you a link to another Help page where you can upload the documents. (There are different upload links for sending documents to different eBay teams. ) To upload your documents:Scan or take a digital photo of your the documents on your computer (e. g. on your desktop or in My Documents) to the upload page and sign in. (Check the email we sent you for the link. )Click Browse to select the documents you’ve saved on your computer, then click Open to add them to the the type of document(s) from the drop-down list, and enter a comment in the box on the you’re ready, click your documents and click Send. Tips:The total file size can’t be more than 1 MB. You might need to re-size the document if it was scanned as a can only accept files in, and format. You might need to re-format your your files before sending them to make sure that the scanned documents are complete and legible. You can delete files and re-scan them if necessary. Note: So that we can resolve your issue as quickly as possible, we strongly encourage you to use our Upload feature to send us documents, or to use the Contact us button for all other queries. If you fax or post documents to us, your request may take significantly longer due to the additional processing time required.
Frequently Asked Questions about ebay account security live help
How do I contact eBay security?
To improve your help experience, please sign in to your account. We’ve changed the way you get help from eBay. Our 1-866-540-3229 phone number is no longer in service, and 1-866-961-9253 is now a dedicated line for customers who may have experienced fraud on their account.
How do I speak to a live person at eBay?
Contacting Customer ServiceClick Help & Contact at the top of most pages.You may be asked to sign in. … Select the topic that best matches your issue from the menu.We’ll show a quick way to resolve your issue yourself, or we’ll show you the best way to contact us and when we’re available.More items…
How do you contact eBay if my account has been hacked?
What to do if your account has been hackedChange your password – opens in new window or tab immediately.Change your secret questions – opens in new window or tab.Verify your contact information and payment details – opens in new window or tab.More items…